In this role, you will be responsible to perform day-to-day operations while maintaining SLA. Solving queries related to Product Master within the customer, vendor, or product domains This role will be reporting to the manager of MDM. The resource will be working with a cross functional team and will maintain, analyse, execute requests with utmost quality with eye for details with good experience in SAP MDM- customer, vendor, or product master. We are looking for some who should be open to work in any shift as per the business requirement.

Follow defined standard operating processes and procedures for all deliverables (processes)
Take ownership of performance against all the assigned Master data processes and key categories
Accountable for the quality and accuracy
Plan and priorities the workload to ensure that all assignments are delivered accurately to meet specified timelines (planning)
Ensure timely and accurate update of all master data records. Responsible for delivering all the tasks on-time, every-time. Ensure that the schedule is reviewed as circumstances change. (timeliness)
Ensure that all the feedbacks and the learning from the home, office, client, field etc. is documented and applied to the master data procedures to improve accuracy (Baseline the learning)
Be responsible for maintaining the SLA of each period and the delivery performance
Ensure that all the reports are maintained and cleared on time
Maintain Product master data in SAP as per business input and SOP
Basis understanding of SAP MM & SD module commercial structures and Category/Product Hierarchies
Highlight and take appropriate help from the Lead on SOP deviations or issues
Raise incident tickets to the relevant helpdesks when there is an issue
Participate in idea generation and improvement activities
Comprehend incoming and outgoing data flows for SAP master data
Comprehend, explain and enforce Unilever master data creation and change processes.
Good knowledge of governing policies around Product data as per the area of work
Update /maintain the departmental procedures (SOP s) tools, and metrics for the master data team
Ensure all Data Quality KPIs (Key Performance Indicators) are met
Ensure that the company s master data business rules, policies and procedures are adhered to
Support special projects as needed
Identifies areas for data quality and process improvements and helps to resolve data quality problems through the appropriate choice of error detection and correction, process control and improvement, or process design strategies
Align data management processes in the business value chains and process areas
Have a continuous improvement mind set and support improvement projects from data perspective

Qualifications we seek in you
Minimum qualifications
Any Graduate / Bachelor s degree
Great at communication, collaboration (verbal and written)
Understanding of SAP ERP or relevant experience

Preferred qualifications/Skills
Good customer handling skills
Advanced use of MS Office (Excel, PowerPoint, Word)
Ability to define & solve problems, Collect Data, Establish facts
High Energy Level
Work with business units and process experts to resolve master data issues

About Genpact

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.