Overview

Job description

Imagine,

Cryptocurrency Traders are looking for a strong global platform that can help them trade faster, better and smarter. We are building a platform that can solve their needs. The opportunity is big, and the journey is tough. Now that’s a challenge that needs to be addressed. You do that. You are phenomenal in solving these complex challenges. You help our team do more.

 

Make a difference by:-

 

  • Follow the defined processes and help create new ,to enable timely deposits and withdrawals
  • Candidate should be able to communicate issues to customers and help them solve the relevant issues while following protocols
  • Provide accurate, valid and complete information by using the right methods/tools. Assisting RM and support team in their day to day operations.

 

Job requirements

  • 1+ years experience is preferred
  • Candidate has to work in Rotational shifts and Rotational week off
  • Worked on the Escalated issues/queries raised
  • Excellent communication skills (English / Hindi)
  • Good listening and problem-solving skills
  • Good analytical skills
  • Familiarity with CRM Systems
  • Ability to efficiently multitask

Candidate from similar background is preferred

About CoinDCX

CoinDCX is India’s largest and safest cryptocurrency exchange. We provide users single-point access to a diverse suite of crypto-based financial products and services that are backed by security processes and insurance. CoinDCX aims to be the global gateway to cryptocurrencies where users can start building their cryptocurrency portfolio with ease. We provide a comprehensive set of advanced and powerful products to trade crypto-based instruments in the fast-paced markets and aim to keep opening new opportunities for its traders as well as new customers to level up their potential with industry-first innovations. Recognized and awarded for its contribution to the Indian emerging tech space, CoinDCX is backed by investors such as Coinbase Ventures, Polychain Capital, Bain Capital Ventures, Block.one and HDR Group, operator of BitMEX.