Overview
Introduction:
• To work in a team environment for processing various transactions based on instructions within agreed timelines with accuracy to consistently provide a high level customer service.
• To manage a large and diverse team of Process Associates working towards pre-defined targets
• Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents
• Assist the AVP in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership.
What will you be doing?
• Process transactions in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed and accuracy
• Adhere to quality control discipline, procedures and checks at all times.
• Knowledge about SWIFTS, IBAN, MT103 and MT202 instructions. Along with MT199, MT192 Mt292 etc.
• Constantly work on the process improvement agenda and contribute with ideas as may be relevant to the betterment of the process
What we’re looking for:
• Graduate in any discipline.
• Must have knowledge of different Schemes, Channels and policies
• Knowledge of Swift messages, currencies / cut-offs etc.
• Should have familiarity about Payment Schemes and Swift messages and applications used like, Star SMS, GBS, BCBS, DM&W, QMS, GPP UK, GPP Europe, Swift-ref, SOLD, Full serve.
• Must have payment processing knowledge in different departments in GPP Europe.
• Detailed knowledge about MT103 and MT202 instructions Along with MT199, MT192 Mt292 etc.
• Cover matching knowledge is required for the role.
• Ability to complete or advise on completion of high volume routine/non-routine tasks and prioritise accordingly
• Knowledge of related risk and audits
• Demonstrate experience of workflow / queues management
• Working knowledge of Payments Systems and Procedures
• Ability to work within deadlines/customer demand
• Willingness to work in shifts
• Preferred candidate with understanding of risk and control processes- can be forwarded to next stage in absence of this
Skills that will help you in the role:
• Demonstrate an experience of workflow/queues management
• Aptitude to work in a variable business environment, meeting tight deadlines and aggressive TAT
• Self-starter and self-motivated player, able to define structure and prioritise work for self and team, if required.
• Ability to work with different geographies and quickly adapt to changes
• Effective communication, including questioning skills
• Graduate in any discipline.
• Knowledge of Swift messages, currencies / cut-offs.
• Ability to complete or advise on completion of high volume routine/non-routine tasks and prioritise accordingly
• Achieving high standards and delivering results with accuracy and attention to detail
• Knowledge of related risk and audits
• Basic knowledge of Excel, word & PowerPoint)
• Ability to comprehend given set of instructions and apply the same for day to day transaction processing
• Familiarity with procedures, policies, products and services of a financial organisation
• Ability to work within deadlines/customer demand
About Baraclys
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.